Dave - Dave is just one of the many I.T. guys at AgoroTech who eek out an existence banging out code, administrating servers, and of course, helping clueless users. A quiet guy, Dave extends his assistance and pity to the technically challenged and tends to express his frustration with these hapless creatures only to himself and his fellow cube-dweller, Frank.
 
Unlike his colleague Frank, Dave views management as the greatest hindrance to anything resembling productivity, inspiration, and a reason for living. He lives to foil any attempt the powers-that-be make at making his life miserable. He is trying to design his own open-source operating system which will bring AgoroTech to it's knees, and net him $25,000 an hour on the speaking circuit.
Frank - Frank is Dave's intrepid colleague from a few cubicles down. Frank acts as Dave's support system, confidant, partner in crime, and arch-nemesis... if a game of network COMBAT comes up. The dark Yin to Dave's more upbeat Yang, Frank posesses a slightly more cynical view of users than Dave does, seeing them as a cancer that needs to be removed and the only thing standing between himself and total and complete communion and assimilation with his beloved servers.
 
Frank has a crush on singer Avril Lavigne that borders on unhealthy and despises working the HelpDesk above all things. Not exactly what you would call a "people person", Frank dreads listening to the easy-to-fix-if-you-just-RTFM problems of users and regards it as a fate worse than death.

Phil Bates - Dave and Frank's evil cyborg boss. Phil's goal is to keep the employees at AgoroTech in front of their PC's for as much of their pathetic human existence as possible. He seeks to accomplish this by heaping endless amounts of work onto Dave and Frank, and disrupting any attempt at fun they try to have. Phil was once an ordinary billionaire who lived on the west coast and owned a little software company you may have heard of, and then he sold his soul to Satan and became a cyborg minion of Hell. Shortly after that, he sold his little software company which became the huge global monolith known as AgoroTech. The operating system he designed, Veneers XB (Xtra Buggy) became the industry standard by force.

Doug - The Waylon Smithers to Phil's Montgomery Burns, Doug is Phil's mealy-mouthed, kiss-ass assistant. Doug is the employee that tries to politically claw his way to the top by flattering the boss and backstabbing his colleagues. Doug is in charge of way more than he should be and wages a constant battle with Frank and Dave for control of various sectors of the network. Doug is not all that smart, but he's smart enough to be dangerous.
 
When not inflicting needless amounts of pain on Frank and Dave, Doug is licking the jackboots of Phil Bates in order to try to get an audience with Satan, Agorotech's CEO.

Satan - Phil's boss, CEO of AgoroTech, and Ruler of the Abyss. Hey, we're in a recession... Dave and Frank have to pay rent and put food on the table. AgoroTech was the only company hiring.

Anyway, this guy is responsible for some of the silly policies put into place on the AgoroTech LAN, and the merry mix-ups that occur because of them. Being the Prince of Darkness, the slow suffering of the human race in general and AgoroTech employees in particular, is his primary focus. That being a big job, he enlists the help of Phil Bates, cyborg I.T. manager and all-around pain-in-the-ass as his chief emissary to his employees.
 
Under Satan's oversight, AgoroTech is well on it's way to becoming a sea of monotony and desperation for all of it's employees.

The Unknown User - Frank's arch nemesis in the office, the Unknown User is responsible for the most idiotic of HelpDesk requests. He is the bane of Frank's professional existence as our intrepid techie is forced to Help this most incompetent of employees. Frank views it as a crime of humanity that this mysterious person was ever let in the front door let alone issued a computer.
 
The Unknown User has a penchant for being a smart-ass and derives a perverse joy out of tormenting the I.T. department. What's more, he is hard to track down as he keeps getting transferred from department to department by managers who don't like him, but seem unwilling to fire him fearing lawsuits or physical retaliation.